Sales policy

Sales policy

Sales policy

Written form of customer complaint

Notice of submitting a written form of customer complaint

In accordance with Article 10 Paragraph 1–3 of Consumer Protection Act (NN 41/14).

We inform customers that a written complaint with which they express their dissatisfaction with the purchased product or the service provided can submit at our office, or send it by mail to address:


Uvala Baluni 8

21000 Split

or fax it to the number: 021/ 407 701

or send it via e-mail to:

In accordance with Article 10, paragraph 5 of Consumer Protection Act (NN 41/44), your written complaint will be answered in writing no later than 15 days after the receipt of your complaint.

In your complaint, please write your first and last name and the reply address.